Resolve sign-in and access problems

Use this guide when you cannot sign in, cannot find a document, or see an access restriction.

If sign-in fails

1. Confirm that you are using the sign-in address provided for your organisation.
2. Enter the email address associated with your SignDex account.
3. Re-enter your password carefully, checking for typing errors.
4. If you do not know your password, select Forgot your password? on the sign-in page and follow the recovery instructions.
5. If a message identifies another problem, record its wording and contact your administrator or SignDex support.

If a page says Access denied

Check whether the page requires an organisation owner or administrator. Member access does not include every organisation setting. Ask an administrator to carry out the task or clarify which role is required.

If a document is missing

1. Open Documents and select All Documents.
2. Clear restrictive status filters and search text.
3. Search again using the document title.
4. Confirm you are signed in with the account the sender intended to use.
5. Ask the sender to check the recipient email if you still cannot locate it.

Get help

Provide the page or task you were trying to use, the exact error, and when it occurred. Keep passwords and recovery codes out of support messages. If you send a screenshot, remove unrelated personal or document information first.